HELP CENTER
We Are Here
to Help.
to Help.
Answers to common questions about VIP Scores, how they work, and how to get the most out of the platform.
💬
SupportReal answers, no runaround
Popular Help Topics
Jump to the area you need.
▶Getting StartedHow to run your first VIP Score in seconds.
📊Reading Your ScoreWhat the number and factors actually mean.
🔎Search MethodsScoring by VIN, make and model, or listing URL.
⚠TroubleshootingWhat to do when a vehicle cannot be found.
🔒Privacy & DataHow we handle your searches and information.
✉Contact SupportHow to reach a real person when you need one.
❓
Frequently Asked Questions
How do I get a VIP Score?
Enter a VIN, choose a make and model, or paste a listing URL. Your score is ready in seconds, no account required.
Is my search private?
Yes. We do not sell your data or show ads. Your searches stay yours.
What if a vehicle is not found?
Try an alternate search method, such as make and model instead of VIN, or double-check the details you entered.
How current is the data?
Data is pulled from trusted sources at the time you request a score.
Does a dealer influence my score?
Never. Scores are independent and cannot be paid for or altered by sellers.
How do I reach support?
Visit our Contact Us page and send us a message. We are happy to help.
🎯
Still Have Questions?
We are always improving the platform and our help resources.
If you cannot find what you need, reach out and we will point you in the right direction.
🛡
Real support from a team that genuinely wants you to buy with confidence.
Every VIP Score is backed by millions of data points and AI analysis.
🛡Safety RatingsNHTSA crash test data
🔧Reliability IndexHistorical reliability data
⛽Fuel EconomyEPA efficiency estimates
⚠Recall RiskOpen recalls & alerts
📊AI Condition CheckVisual & description analysis